AI SMS

Patient texts.
AI follows through.

AI SMS categorizes incoming messages, applies your clinic’s workflows, and sends outgoing messages to complete the request without manual handling.

Book a demo See how it works ↘

Part of Communication Hub ↗

AI SMSIllustrative workflow

INCOMING SMS

“Could we move my appointment to Friday?”

✓
01Patient sends an appointment question
✓
02AI categorizes the request
✓
03Clinic workflow applied
✓
04Outgoing confirmation sent

Features

Patient messages. Clear next steps.

Incoming message categorization

Identify the type of request in a patient’s text message.

Workflow-based responses

Apply your clinic’s process to determine the next action and response.

Information collection

Ask for the missing details needed to complete an administrative task.

Outgoing follow-up

Send messages as part of a workflow instead of relying on manual outreach.

Conversation continuity

Keep incoming texts and outgoing responses together in Communication Hub.

Connected clinic operations

Bring messaging into the same workspace as your voice and fax workflows.

Use Cases

What AI SMS handles.

Book a demo ↗

Appointment follow-up

Send confirmations and reminders as part of the clinic’s scheduling process.

Intake reminders

Prompt patients to complete the information needed before their appointment.

Missing information requests

Ask patients for the details required to move an open request forward.

Request status updates

Keep patients informed as their clinic workflow progresses.

Patient balance reminders

Send follow-up messages for patient balances as part of a configured collection workflow.

How it works

Configured for your clinic.
Completed by AI.

Understand the request

AI categorizes the incoming communication and collects the information needed to act.

Apply the workflow

AI follows your clinic’s configured process to carry out the task.

Complete and follow up

AI contacts the patient when needed and involves your team as and when human input is needed.

Connected communications

Incoming requests and outgoing messages, together.

Keep both sides of the conversation in Communication Hub as AI works through each request.

Explore Communication Hub ↗

EHR integrations

Connected to the EHR
your clinic relies on.

Alethian integrates with 18+ EHRs, bringing AI SMS into your clinic’s existing technology environment.

Ask about your EHR

18+EHR integrations

See AI SMS in action

Put AI to work
on your clinic’s requests.

Walk through your workflow with the Alethian team.